Welcome to Elite Rentals, your one-stop destination for all your party rental needs. With a wide range of options including bounce houses, tables, chairs, linen, coolers, games, cotton candy machines, snow cone machines, and much more, we are here to make your event truly special. Our dedicated team is committed to providing top-notch services and ensuring that your event stands out from the rest. Let us help you create unforgettable memories for your guests. Contact us today to learn more about how we can elevate your next event.
A: To ensure availability and the best selection of items, Elite Rental recommends giving at least 72 hours' notice for reservations. This allows us ample time to prepare and customize your rental order to meet your specific needs. However, during peak seasons or for large orders, we advise you to reserve as far in advance as possible to guarantee we can accommodate your request. Should you need last-minute reservations, please contact us directly, and we will do our best to fulfill your requirements.
A: At Elite Rental, we pride ourselves on providing a comprehensive service to ensure a seamless experience for our clients. No, setup is not included in the price of your rental. Our professional team will handle the delivery and setup of all rented items, but this service incurs an additional cost. This service is part of our commitment to quality and customer satisfaction, so you can focus on enjoying your event or project without worrying about the logistics. Whether you’re renting for a corporate event, wedding, or private party, you can count on Elite Rental to take care of the details.
A: At Elite Rental, we recommend providing at least 72 hours' notice to ensure availability of your desired items. However, for larger or more specialized requests, we suggest contacting us at least one week in advance to secure your reservation. This advance notice allows us to prepare and guarantee the highest quality service, meeting all your rental needs efficiently. Whether you need equipment for a corporate event, a wedding, or any special occasion, giving us ample notice helps us to better serve you and ensure a seamless experience.
A: All pricing listed online at Elite Rental is for a one-day event rental. Deliveries can be requested up to one day before the event, and if your rental is on a Sunday, delivery will take place on Saturday. Pickups can be scheduled for up to one day after the event without incurring extended rental time fees. Please note that some items, such as inflatables and games, may have specific delivery and pickup requirements. For these items, our team will coordinate with you to ensure seamless setup and removal.
A: At this time, Elite Rental does not offer insurance services, including Certificates of Insurance. If a Certificate of Insurance is required, we recommend that you contact your own insurance provider to arrange coverage for the rental period. Additionally, you may want to explore third-party insurance options that specialize in rental property coverage. While we prioritize the quality and safety of our rentals, securing appropriate insurance is the responsibility of the renter. Should you need further assistance or recommendations, feel free to reach out to our customer service team.
A: Yes, when using Elite Rental, you are responsible for ensuring that all flatware, serving pieces, and china are properly rinsed and free of any food residue. After rinsing, these items should be placed in the supplied crates, racks, or bins provided by Elite Rental. This helps us manage the post-event process efficiently and ensures that all rental items are returned in a suitable condition for future clients. Following these guidelines also helps to avoid any additional cleaning fees. If you have any further questions or need assistance, feel free to contact our customer support team.
A: If you are a repeat customer of Elite Rental and are setting up your unit in the same area as previous orders, you do not need to be home during the delivery, provided we have access to power for setup. However, if you are a new customer, someone over the age of 18 must be present for the entire duration of the delivery time frame to ensure everything is set up correctly and to address any potential questions or concerns that may arise during the delivery. This policy helps us maintain a high standard of service and ensures that our customers' needs are fully met.
A: At Elite Rental, we understand that plans can change, so we offer a flexible order modification policy. You can adjust your rental order at any time by calling or emailing one of our consultants with your reservation number. However, please note that final changes must be made at least 7 days before the delivery or pickup of your reservation, with the exception of tents. While we strive to accommodate last-minute changes based on availability, we highly recommend making any adjustments as early as possible to ensure the best service.
A: If any rental items from Elite Rental are damaged or misplaced, we will assess the replacement or repair costs once the order is returned and reconciled at our warehouse. This process may take up to 7 business days. Replacement fees for lost or irreparable items will be charged at their full retail value. If any missing items are found and returned within 7 days of the initial return date, those charges will be adjusted accordingly. Our goal is to ensure a smooth and transparent process for handling such situations, maintaining the highest level of service for our customers.
A: At Elite Rental, we strive to make your post-event process as smooth as possible. Here are the steps to follow: 1. Tables and Chairs: Please stack tables and chairs in the same manner in which they were delivered. 2. China, Glassware, Flatware: Ensure all items are rinsed and free of refuse. Place them back into their original delivery containers. 3. Linens: Linens should be dry and place in bags or container. Ensure they are ready for pick-up in the same condition. By adhering to these guidelines, you help us ensure a seamless pick-up experience. Thank you for choosing Elite Rental!